Associate, Observability/Monitoring Engineer (Sofia, BG)

Purpose of Job

Be the eyes and ears of our platforms with a role that puts you at the heart of performance, reliability, and resilience. We’re on the lookout for an Observability Engineer to design and optimize cutting-edge monitoring solutions across hybrid and cloud-native environments. From SolarWinds and Prometheus to Azure Monitor and Grafana, you’ll build scalable, intelligent observability platforms that deliver deep insights through metrics, logs, and distributed traces.

Bring your scripting skills, automation mindset, and deep telemetry knowledge to life. Whether it’s deploying via Terraform or integrating with ITSM workflows. This is your chance to shape the digital nervous system of the enterprise, driving operational excellence through proactive monitoring and rock-solid insights. If you're fluent in observability and passionate about system intelligence, let’s push the boundaries of performance together.

Accountabilities & Responsibilities

Technology experience in this area includes but is not limited to:

• Solarwinds Observability.
• ManageEngine App Manager.
• Opensource monitoring tools such as Prometheus and Grafana.
• Microsoft Azure monitoring services.
• Scripting and automation.
• Design, automate, and optimize observability platforms for logging, metrics, and tracing.
• Expertise in consolidating and analysing application / system logs at enterprise scale, including familiarity with distributed tracing technologies, integrating with ITSM platforms.
• Proficient in scripting languages (Python, Bash, PowerShell) for task automation. Experience with Terraform or Ansible for deploying and configuring monitoring / logging infrastructure.
• Strong understanding of protocols (WMI, SSH, SNMP) and methods (API, Traps) for data gathering.
• Knowledge of Azure monitoring services, container monitoring.
• Understanding of telemetry standards for interoperability

Knowledge, Skills, Experience & Qualifications

• Designing, Implementing and Supporting COTS and Open Source monitoring solutions
• Understanding of software development principles and troubleshooting application issues
• Understanding of infrastructure management principles and troubleshooting practices
• Understanding of performance monitoring approaches
• Knowledge of Azure monitoring services, container monitoring.
• Understanding of telemetry standards for interoperability
• Intermediate to advanced technology certification in the given specialism
• Entry level service management certification such a ITIL Foundation.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.

• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).

• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.

As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).