ICT Specialist - ICT Infrastructure

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

Not Required - part of GPO/NYPO

UNOPS has signed an agreement with UNGSC to provide technology services. 

Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the ICT Senior Advisor – ICT Infrastructure the incumbent will perform the job functions highlighted in this TOR.

With the delegated authority, the ICT Specialist – ICT Infrastructure key functions are:

1. Technology Management 

2. Knowledge Management 

3. Coordination

1. Technology Management

• Ensure adherence to IT service management best practices (e.g., ITIL framework); Coordinate the design, implementation, and lifecycle management of ICT infrastructure (compute, storage, network, virtualization, and cloud platforms); Ensure scalability, resilience, and high availability of systems; Oversee configuration management and maintain accurate system documentation

• Participate in development of technical specifications and evaluation of proposals in coordination with the partner;

• Serve as a liaison between ICT teams, business units, and external partners; Facilitate service management meetings, service review meetings, and reporting.

1. Coordination

• Coordinate implementation of cybersecurity controls and compliance with organizational standards; Coordinate audits, vulnerability management, and risk mitigation activities

• Coordinate development, maintenance, and testing of disaster recovery and business continuity plans; Coordinate DR exercises and ensure operational readiness of critical systems

• Lead or coordinate ICT projects, including infrastructure deployments, migrations, and upgrades

• Coordinate ICT service delivery in line with agreed SLAs, SDAs, and KPIs; Oversee incident, problems, and change management processes to ensure service stability and continuous improvement.

1. Knowledge Management

• Assist in preparing and managing in the budgeting activities; assist in monitoring expenditures and ensure optimal utilization of resources; Support procurement planning and vendor selection initiatives; Assist in managing cost recovery mechanisms for ICT services provided to internal and external clients; Ensure accurate tracking, invoicing, and reporting of service consumption

• Manage relationships with vendors and service providers (e.g., UNICC, cloud providers, system integrators); Assist in overseeing contract performance, compliance with SLAs, and service reviews; 

• Perform other duties as may be reasonably required and in line with the incumbent's scope of services above.

3. Monitoring and Progress Controls

Performance is monitored based on the delivery of services and the expectations set out in the financial agreement.

Required: 

• Master’s degree or equivalent preferably in information systems or computer science or a related electro-communications field with 5 years of relevant experience OR
• Bachelor’s degree or equivalent preferably in information systems or computer science or a related electro-communications field with 7 years of relevant experience

Desired: 

• Certification in ITIL Foundation is desirable.

Required: 

• Relevant experience is defined as experience in planning, design, development, implementation and maintenance of Enterprise Resource Planning systems including service delivery management for mission-critical applications and designing and implementing High Availability and Disaster Recovery solutions for complex systems.

Desired: 

• Experience in dealing with organization with global technology infrastructure 

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.