Analyst, Product Eng Serv. Now (Sofia)

Help us build a smoother, smarter employee experience. In this role, you’ll shape ServiceNow solutions that power HR and workplace services every day. From onboarding journeys to booking tools, you’ll be hands-on across modules and learn the platform as you go.

What you will do:

• Configure HR workflows that keep people moving
• Build and refresh the Employee Center portal
• Create clear, helpful knowledge articles
• Support onboarding/offboarding templates
• Set up desk and room booking features
• Test workflows and spot issues early
• Help employees with system-related questions
• Keep documentation up to date
• Build simple dashboards to track key metrics
• Support FSM and other ServiceNow modules

What you will bring:

• Education or experience in a relevant field
• Understanding of HR or workplace processes
• Basic scripting knowledge (JavaScript, UI policies, business rules).
• Interest in improving employee experience
• Comfort with data and detail
• Strong communication and support skills
• Basic ServiceNow knowledge and eagerness to grow

Why join us: 

• Kick‑start your ServiceNow career with hands‑on experience across HR and Workplace modules, guided directly by experienced platform engineers.
• Build strong technical skills in scripting, configuration, testing, portals, FSM, and enterprise workflow design while contributing to tools used across the organisation.
• Grow in a supportive team culture with access to training, certifications, and development opportunities on one of the industry’s most in‑demand platforms.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum). 
• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.   

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).