Project Release Management Coordinator, CFOMS

DEADLINE FOR APPLICATIONS

28 May 2026-23:59-GMT+01:00 Central European Time (Rome)

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ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Project Release Management Coordinator

TYPE OF CONTRACT: Consultancy

UNIT/DIVISION: CFOMS, CFO Division

DUTY STATION (City, Country): HQ Rome, Italy

DURATION: 31 December 2026

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Within the Finance Strategy 2027 initiative ‘Excellence in Core Enabling and Assurance Services’, since 2021 Chief Financial Officer Division has been pursuing several initiatives aiming at streamlining and simplifying the way finance manages services, in particular through corporate service management tools, with the objective to implement a single portal for staff to request financial services and ask questions related to processes and employee-related financial services.
The objective is to improve the organizational insights and offer an enhanced experience when requesting for services. This results to a win-win situation where staff can access services and receive answers to their questions promptly, whereby Finance manages requests more efficiently and effectively.
Moreover, Corporate Financial Monitoring branch (CFOM) promotes capacity building and overall change management initiatives, to secure adoption and effective use of corporate systems, inclusive of ERP SAP and new technologies such as Robotic Process Automation (RPA), WSS, chatbots and others.
To support the above mentioned workstreams a consultant is required. The incumbent will be responsible of the following duties:

ACCOUNTABILITIES/RESPONSIBILITIES:
Under direct supervision of the Digital Transformation Lead and the overall supervision of Chief of Corporate Financial Monitoring branch (CFOM), the Project Release Management Coordinator will have the following responsibilities:
1. Lead change management activities by applying a structured methodology. Develop change management plan; monitor/track change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness progress, and change reinforcement.
2. Assess change impact and raise users’ and stakeholders’ awareness about new processes to secure understanding of the functionality and capabilities of the new tools and to attain expected engagement.
Support the design, development, delivery and management of communications, working closely with CFO communication focal point.
3. Support the go-live monitoring of digital services and gather users’ feedback for potential improvements, where required.

4. Support the business requirements gathering and assess feasibility for new digital services.
5. Lead training efforts:
• Assess the training need through identification of any skill gaps at HQ and Field levels
• Prepare and facilitate training sessions as needed both virtually and on-site (e.g. coordinate Finance Officer virtual orientation workshop).
• Lead, design and develop training programs, as well as learning material and modules through corporate learning platforms (e.g. WeLearn).
Gather users’ feedback for potential improvements, where required.
6. Perform other duties, as required.

DELIVERABLES AT THE END OF THE CONTRACT
1. Change Management Strategy and Plan to support implementation of digital services
2. Communication plan and its implementation
3. Effective training or training material for the users of services /platform
4. Regular updates to CFO management on implementation status of new tools
5. Documentation and feasibility assessment for new digital service requests

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:
An advanced degree in preferably in one or more of the following disciplines: Public or Business Administration, Business Management, Operations Management, or related areas or a First University Degree with additional years of related work experience.

Experience:
At least 8 years of postgraduate progressively responsible experience in related capacity/field.

Knowledge & Skills:

A solid understanding of change management principles, methodologies and tools.
Strong communication skills, both written and verbal.
Ability to establish and maintain strong relationships.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root cause identification skills.
Must be a team player and able to work collaboratively with and through others.
Knowledge of project management approaches, tools and phases of the project.
Knowledge of corporate service management tools (ServiceNow, EasyVista) would be an asset.
Good knowledge of financial processes would be an asset.
Experience with WFP operations would be an asset.

Languages:

Fluency (level C) in English language. Knowledge of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese, will be an advantage.

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.