Collaboration Tech Lead (Belgrade Shared Services Centr, RS, 32446)

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Collaboration Technical Lead is the senior technical authority for the SharePoint OnPrem & Online / Microsoft 365 platform within his/her scope of responsibility. You will ensure the coherence, scalability, and consistency of architectural and technical decisions across M365 modules and integrations. The role collaborates closely with Product Owners, Project Managers, Solution Architects, Enterprise Architects, IT engineers, developers, and external partners to design, implement, and optimize M365 solutions. The Technical Lead ensures that platform developments align with enterprise architecture standards, security policies, and business objectives while minimizing technical debt and operational risk. The person leads the design beyond their products to connect to other solutions and anticipate higher-level evolutions.

Accountabilities & functional responsibilities

• Act as the technical lead for the SharePoint (Online & OnPrem)/Microsoft 365 platform within a product line or technology line, responsible for developing and designing business or technical solutions in line with business requirements and non-functional requirements (performance, stability, upgradeability, and security). This involves detailed planning, designing, and testing of solution components.
• Own technical governance of the SharePoint (Online & OnPrem)/Microsoft 365 platform, ensuring adherence to enterprise architecture standards and M365 best practices.
• Oversee security configurations, user access management, privileged role reviews, and integration authentication mechanisms.
• Lead remediation of security vulnerabilities (ex: Patching), support audits, and ensure traceability of technical controls (ex: DRP) and compliance with internal security policies.
• Work on innovative engineering solutions that may include new products, software applications, or improvements to existing systems.
• Ensure consistent design choices are made across the different solutions and services in her/his product or technology line. Lead the design beyond their products to connect to other solutions and anticipate higher level evolutions.
• Oversee the documentation of technical related solutions design (support models, operational procedures, technical runbooks)
• Ensure that incidents are managed and followed pro-actively / contribute to the monitoring of all product tickets and service requests proactively (and management of backlog).
• Plays a key role in delivering 24/7 quality service and ensuring high system availability for the Product line. As a member of a Collaboration Product team providing around-the-clock product support, s/he adheres to the procedures and shift/on-call schedules outlined in the Staff Regulations.
• May manage external resources depending on initiatives/products.
• Organize and animate a community of practice, helping Engineers to grow their skills and ensuring they are aligned with the best practices.
• In a Managed Service Provider model, oversee and validate deliverables.

Relationships

• Internally, interact with other IT Engineers, Architects, Product Owners, Scrum Master, Project Managers, “métiers” representatives
• Externally, interacts with IT suppliers and service providers in particular with ASCs (Application Service Center) and other international organizations, NGOs.

Professional experience required

• Typically 10-12 years’ overall professional experience with 5 years' experience in a similar position.
• At least 4 years’ M365 (including MS Power Platform) experience.
• Experience in integrating and running technical solutions.
• Mastery of development processes and/or installation and deployment processes.
• Good understanding of strategic, new and emerging technology trends.

Certifications / Education required

• Bachelor’s degree in ICT / Technical sciences or equivalent professional experience.
• Certification in Agile methodologies is an asset.
• Excellent command of English. French is an asset.

What we offer

• Rewarding work in a humanitarian and multicultural environment
• Attractive social benefits
• Hybrid working model (3 days from the office)

Additional information

• Type of role: Technical Engineer 2 (801445) 
• Working rate: 100%
• Location: Belgrade Hub  (Tresnjinog cveta 1, Belgrade)
• Job level: C1
• Length of assignment: Open-ended
• Type of position:  Resident (The  vacancy is open only for persons with Serbian citizenship or a personal work permit in the Republic of Serbia)
• Application deadline: 26.06.2026.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV / Motivation letter in English. Only shortlisted candidates will be contacted.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.