Analyst, QA Eng. Serv. Now (Sofia, BG)

We’re hiring an Analyst ServiceNow Quality Engineer to help build and test automated solutions across our enterprise platform. In this role, you’ll develop Automated Test Framework (ATF) test cases, support platform enhancements, and work closely with senior engineers throughout the development lifecycle. You’ll gain hands-on experience with scripting, workflow testing, and quality assurance across ITSM, ITOM, SPM, and custom applications.

This is a great opportunity to grow fast, build technical skills, and contribute to real platform improvements in a dynamic environment.

What you will do:

• Support the creation and maintenance of ATF test cases across key modules.
• Assist with scripting (JavaScript, Glide APIs) to support testing and basic development tasks.
• Help test new functionality and hotfixes to ensure full coverage and platform stability.
• Contribute to enhancements such as workflows, business rules, UI policies, and catalogue items.
• Support release validations and platform upgrades with automated and manual testing.
• Build standard dashboards and reports using Performance Analytics.
• Assist with ITSM and ITOM configuration tasks, including forms, workflows, and simple scripts.
• Help maintain CMDB accuracy and support Discovery scans.
• Provide first-line support and escalate complex issues to senior team members.
• Update documentation including user guides, workflows, and platform notes.
• Follow platform governance and configuration standards.
• Support SPM modules (PPM, APM) under guidance from senior developers.
• Validate upgrades using predefined test suites and assist with bug fixing.
• Help gather requirements and document use cases.
• Assist with other ServiceNow modules as needed.

What you will bring:

• Degree or equivalent experience.
• Exposure to ITSM modules (Incident, Problem, Change, Request).
• Basic understanding of ITOM concepts like Discovery and Service Mapping.
• Experience supporting day‑to‑day platform activities or workflow testing.
• Familiarity with ITIL processes.
• Ability to follow technical guidelines and work with senior engineers.
• Strong analytical and problem‑solving skills.
• Knowledge of ServiceNow reporting tools and basic dashboard creation.
• Basic scripting knowledge (JavaScript, UI policies, business rules).
• Strong communication skills and readiness to support users.
• Preferred: ServiceNow CSA, ITIL Foundation.

Why join us:

• Kick‑start your ServiceNow quality engineering career with hands‑on experience across key modules (ITSM, ITOM, SPM, custom apps) while learning modern QA practices like ATF automation, CI/CD testing, and observability.
• Build strong technical skills in JavaScript, Glide APIs, platform automation, enterprise workflows, CMDB, Discovery, and performance analytics through real, meaningful platform work.
• Grow in a supportive engineering environment with mentorship, ownership of real responsibilities, and a culture focused on learning, best practices, and continuous improvement.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum). 
• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.   

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).