Chief, Operations and Resource Management, D1

Org. Setting and Reporting

This temporary position is available for three (3) months and is located within the United Nations Support Office in Haiti (UNSOH). Pursuant to Security Council resolution 2793 (2025), UNSOH has been mandated to provide support; primarily to the Gang Suppression Force (GSF), the United Nations Integrated Office in Haiti (BINUH), the Haitian National Police (HNP), and the Haitian Armed Forces in the context of any joint operations with the GSF. Additionally, UNSOH is tasked with delivering technical assistance to the Organization of American States (OAS). The Chief of Operational Resource Management is responsible for the entity’s coordination of logistics and operational services to clients – UNSOH, and BINUH in Haiti, while implementing the Mission mandate and leads the transition of administrative services to a UN common administrative platform or a designated UN service centre. In addition, the Chief of Operational Resource Management is equally responsible for effective and enhancement of relationships with the Government Authorities in the Dominican Republic, the Diplomatic community and the UN Resident Coordinator and UN Country Team stakeholders. The Chief of Operational Resource Management oversees `resource allocation and utilization, (including human and financial resources across the entity), monitoring budgets, ensuring appropriate financial and budget controls, reviewing resource allocations in accordance with strategic goals and outcomes by identifying opportunities to attract or leverage resources. The Chief of Operations and Resource Management ensures effective establishment of management scorecard targets and monitors achievement of results. He/she ensures internal control framework is in place and issues appropriate sub-delegation of authorities for respective Section chiefs under his/her immediate supervision.

Responsibilities

Within delegated authority, the Chief of Operations and Resource Management will be responsible for the following duties: Strategic:

• Provides leadership and strategic guidance, direction and oversight ensuring effective management of financial, human and physical resources.
• Establish the support office as a “service hub” supporting UNSOH operations in Haiti and lead engagement and maintain working relationships with various stakeholders and partners to ensure operational access, safe passage of UN personnel and assets across international borders, operational continuity and risk mitigation.
• Responsible for developing unified strategy and delivery of cross-cutting mission support functions ensuring coherence in forecasting, performance monitoring planning, and coordination of operational and resourcing activities.
• Leads and oversees the Human Resources Section (HRS), Finance and Budget Management Section (FBMS), Field Technology Section (FTS), Mission Support Centre (MSC) ), Contingent Owned Equipment (COE) management and Sector/Regional Offices responsible for effective execution of mission support strategy and associated support plan.
• Leads development, preparation, coordination and monitoring of strategies and work plans for Operations and Resource Management activities and takes the lead in securing the required human, financial, logistic and technological resources to achieve them.
• Provides guidance and direction for the planning and forecasting of the personnel, financial, logistic, information and communication technology requirements of all Mission components
• Liaises with UNHQ offices to ensure mission planning and resource allocation is aligned with HQ priorities, guidance and policy.
• Effectively leads, coordinates and directs all aspects of Operational Resource Management as follows. Human Resources Management:
• Oversees the overall development and delivery of strategic advisory services in human resources management with a focus on planning, policy implementation, self-monitoring and compliance with key performance and operational indicators to ensure that human resources strategies and plans are aligned with overall mission's strategic framework and concepts and are responsive to evolving changes in mandates and phases, operational priorities and the corporate and mission's specific human resources imperatives and targets.
• Ensures implementation of various aspects of established HR practices such as effective management of HR processes including an efficient staffing table management based on approved organizational units and positions, management of position classification process and effective implementation of recruitment strategies. Financial Resources and Performance:
• Oversees the development and delivery of strategic support and business intelligence, including advice to operational counterparts and mission leadership, on financial resourcing and stewardship, organizational performance of the mission, and risk management in line with mission priorities.
• Ensures financial sustainability of the mission and supports the DMS in planning, managing and implementing approved budget, while helping to ensure delivery of services through cost- effective means.
• Ensures sound financial management and the integrity of financial transactions, systems and reports by enforcing consistent application of financial rules and regulations through oversight, compliance and reporting
• Ensures integrated, results-based planning, budgeting and utilization of resources in line with established policies and procedures. Information and communication technology:
• Oversees the development and delivery of quality, robust and reliable information and communication technology (ICT) services in support of mission mandate implementation.
• Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels.
• Manages the mission information security and its incident response plan. Mission Support Centre:
• Oversees the development and delivery of timely, coordinated and efficient logistic support planning by Mission Support Centre to all components of Mission Support Division for operational priorities and key project implementation. Other duties and responsibilities:
• Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity, Welfare activities and crisis response as required
• Monitors client experience and advises on programs for continuous service improvement
• Implements pilot projects and monitors, coordinates and reports on their progress
• Drives efficiency, KPIs, and modernization initiatives.
• Ensure that all Operational Resources Management Unit/Section activities, are in compliance with the DOS Environmental and Waste Management policies and in line with the DOS Environment Strategy objectives; coordinate with the mission's environmental officer for guidance as needed.

Competencies

PROFESSIONALISM: Demonstrated ability to provide technical advice in a broad range of human resources, financial, logistical, and administrative areas to senior managers; sound knowledge of UN rules, regulations, policies and guidelines and an ability to apply them in a volatile field mission environment to resolve complex and/or sensitive issues

• Excellent negotiating and leadership skills
• Ability to produce reports and papers on technical issues and to review and edit the work of others
• Shows pride in work and in achievements
• Demonstrates professional competence of subject matter
• Is conscientious and efficient in meeting commitments
• Is motivated by professional rather than personal concerns
• Shows persistence when faced with difficult challenges
• Remains calm in stressful situations
• Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments
• Allocates appropriate amount of time and resources
• Foresees risks and allows for contingencies
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently. ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments
• Delivers outputs for which one has responsibility within prescribed time, cost and quality standards
• Operates in compliance with organizational regulations and rules
• Supports subordinates, provides oversight and takes responsibility for delegated assignments
• Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view
• .Establishes and maintains productive partnerships with clients by gaining their trust and respect
• Identifies clients' needs and matches them to appropriate solutions
• Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems
• Keeps clients informed of progress or setbacks in projects
• Meets timeline for delivery of products or services to client. LEADERSHIP: Serves as a role model that other people want to follow.
• Empowers others to translate vision into results.
• Is proactive in developing strategies to accomplish objectives.
• Establishes and maintains relationships with a broad range of people to understand needs and gain support.
• Anticipates and resolves conflicts by pursuing mutually agreeable solutions.
• Drives for change and improvement; does not accept the status quo.
• Shows the courage to take unpopular stands.

Education

Advanced University degree (Master's degree or equivalent) in business or public administration, management, human resources management, finance, accounting, information technology or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Not available.

Work Experience

A minimum of fifteen (15) years of progressively responsible professional experience in at least three of the following areas is required: human resource management, finance and budget, performance management, technology, logistics, UN and/or Contingent asset management, general administration.

At least five years of experience in managing operational, administrative and diverse teams in an international environment is required.

Experience in planning and administering complex operations, projects or administration in a volatile, conflict or post-conflict settings with scarcity of resources is required.

Experience in implementing UN common system administrative policies and practices, including planning and implementation of administrative platforms and services through a service center model is required.

Experience in intergovernmental processes ,including host country and UN Country Team engagement on legal, operational, security and administrative issues is required.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either French or Spanish is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages

Desirable Languages

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This temporary job opening is available for three months and is being advertised for advance planning purposes pending formal approval of the relevant funding and staffing structures. An appointment may be terminated, or post level adjusted in accordance with the Staff Rules for such reasons as abolition of post or reduction of staff or committee funding approvals, for example in the event that the funding for the post is not approved or the mandate of the mission is not extended.

The selected candidate will be expected to temporarily deploy for three months.

If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c).

Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised.

This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.