International Committee of the Red Cross
Operations Room Manager (Port Sudan (PSU), SD, 32511)
- UN system
- Humanitarian Movement
About this role
The Operations Room Manager oversees the 24/7 functionality of the delegation’s Operations Room in Port Sudan, ensuring the safety, security, and efficient tracking of all land and airfield movements across Sudan. The role involves managing a team of radio operators, supervising live tracking and warden systems, providing real-time security trend analysis, and serving as a key first responder during security incidents. Responsibilities include daily monitoring of road and air movements, managing trip requests and clearances, coordinating with various teams on security matters, conducting visitor tracking, and maintaining logbooks and security tools. The position requires strong leadership, analytical skills, and experience in incident management and communication technologies.
Key requirements
- 5 years experience in similar field OR 3 years as analyst
- Fluency in English and Arabic
- Experience in incident management
Nice to have
- Bachelor's degree in relevant field
- Experience with GSAT and mobile logs
- Training in security trend analysis
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Requirements at a glance
Distilled by AI from the posting- Min. experience
- Five (5) years of professional experience in a similar field OR three (3) years of professional experience as an analyst.
- Required degree
- Completion of secondary education required; a bachelor's degree in a relevant field is given due consideration but not required.
- Languages
- English Arabic
What we do
Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
Our values
- At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Purpose
The Operations Room Manager is responsible for overseeing the 24/7 functionality of the delegation’s Operations Room, ensuring the safety, security, and efficient tracking of all land and airfield movements across Sudan. Acting as a critical link between field operations and senior leadership, the role leads a team of Radio Operators, manages live tracking and warden systems, provides real-time security trend analysis, and serves as a key first responder and coordinator during security incidents.
Reports to (role)
- Field Security and Crisis Management Coordinator
Accountabilities & functional responsibilities
- Overseas daily live tracking of road and air movements using digital tools (GSAT, mobile logs) and pilots new operations room tracking systems
- Compiles weekly Sudan field trip requests, ensures strict compliance with SOPs, and secures required management validation and administrative clearances (GL/RL).
- Monitors RED flight movements and verifies the security environment in key locations (PSU, KAS, KHA) in close coordination with AirOps, Security, and Welcome teams.
- Supervises, coaches, and evaluates a team of 7 radio room operators, managing their shifts and schedules to guarantee 24/7 operational continuity.
- Conducts daily visitor tracking and personnel headcounts, supporting sub-delegations to ensure 100% staff accountability.
- Holds full ownership of the warden system in PSU for rapid information dissemination and supports operators in monitoring ICRC premise security and access control.
- Guides radio operators during the initial phase of security incidents, ensures field teams are alerted with safety advice, and maintains logbooks and the SAFE security tool.
- Immediately alerts senior management (FSCM Co, HoOps, etc.) during crises with detailed situation reports (sitreps) and actively participates in the delegation’s crisis cell.
- Evaluates internal and external data to write security analyses, identify threat trends, and provide daily updates on field risks to delegation management.
- Mainstreams continuous feedback on existing tools, procedures, and SOPs to improve the overall functionality and efficiency of the Operations Room.
- Provides support to subsites via regular field visits and trainings on the use of telecommunication and OPS room functionality.
Certifications / Education required
- Specialized technical certificate or non-specialized university degree
- Fluent in written and spoken English, and Arabic
- Team leadership & people management skills
- Excellent analytical skills
Professional experience required
- 5-year work experience in a similar field, alternatively 3-year work experience as analyst
- Experience in incident management and working under pressure
- Experience in communication tools, devices (HF/VHF radio, satphone, sat messengers, …) and apps; trained in cybersecurity
What we offer
- Rewarding work in a humanitarian and multicultural environment.
- Competitive employment package with medical insurance.
- In-house training opportunities for personal development.
Additional information
- Type of role: National Staff
- Working rate: 100%
- Location: Port Sudan
- Type of contract: Fix-term contract (Extendable)
- Length of assignment: Six months (Extendable)
- Application deadline: 16 June 2026
- Desired starting date: August 2026
Why this role may fit you
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