Medical Warehouse Quality Assurance Officer (Abuja (ABJ), NG, 32391)

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Under the supervision of the Pharmacist, the Medical Warehouse Quality Assurance Officer supports the implementation of defined medical quality assurance tasks, specific procedures or instructions related to medical warehouse activities, ensuring compliance with the good storage and distribution practices (GSDP) of the World Health Organization (WHO). S/he is also responsible for the quality control of incoming medical goods. 

Accountabilities & functional responsibilities

• Closely supervises physical inspections and performs quality control of purchased and received medical items, files complaints if needed, and keeps collected samples up to date for reference purposes.
• Follows up on regulatory protocols linked to reception of medical items at the warehouse.
• Supports warehouse staff in creating supplier complaints and recording deviations, participates in investigating deviations (including inventory discrepancies) and customer complaints, and helps identify and implement corrective and preventive action (CAPA).
• Facilitates continuous compliance by the medical warehouse with the WHO’s GSDP with respect to the risk of mix-ups, segregation of items requiring specific management (e.g. narcotics, hazardous substances), and environmental controls (e.g. routine temperature monitoring, cleaning, pest control).
• Prepares periodic quality reports related to warehouse activities, including routine temperature monitoring, cleaning, pest control, deviations, complaints, and all quality-related information needed by the Pharmacist to prepare the annual quality review.
• Ensures that outsourced activity schedules are respected (e.g. maintenance and calibration of equipment, pest control).
• Supports the management of controlled drugs in the warehouse and the disposal of medical products.
• Ensures the timely recording of specific quality-related information (e.g. temperature data, cold chain breakdown etc.).
• Facilitates and/or provides relevant training to warehouse staff.
• Any other responsibilities assigned by manager

Certifications / Education required

• University Degree with specialization in quality management systems (pharmacy-related), a pharmacy degree certificate.
• 3years’ experience as a pharmacist or quality representative in a pharmaceutical manufacturing/distribution company.
• Experience as a quality control officer in a pharmaceutical warehouse an asset
• Computer proficiency (Microsoft Office). Knowledge of enterprise resource planning software an asset.
• Fluent command of English. Knowledge of the local language an asset.
• Applicant must have a valid working permit to work in Nigeria

Desired profile and skills

• Strongly motivated by humanitarian work
• Able to work under pressure 
• Ability to implement and ensure adherence to ICRC standards, procedures, processes, and compliance

What we offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, Fixed-term contract (1year renewable).
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Pharmacist 1

People management responsibilities

No

Relationships

• Internally, interacts with the delegation’s entire logistics department, especially the Pharmacist, Warehouse Supervisor and Storekeepers.
• Externally, interacts with outsourced companies for warehouse activities such as cleaning, pest control and calibration/maintenance of equipment.