Digital Transformation & Knowledge Management Intern - HOME-BASED

Description

As the lead United Nations agency on international development, UNDP works in 170 countries and territories to eradicate poverty and reduce inequality. We help countries develop policies, leadership skills, partnerships and institutional capabilities to achieve the Sustainable Development Goals. 

As outlined in the UNDP Strategic Plan 2026-2029, UNDP’s work is guided by four strategic objectives that together define our contribution to human development: expanding prosperity for all, strengthening effective governance, safeguarding a healthy planet and building crisis resilience. These objectives are enabled by three accelerators that drive transformative impact across our portfolio: digital and AI innovation, gender equality and sustainable finance. Through this integrated approach, UNDP supports countries to deliver tangible improvements in people’s lives and to advance sustainable development at scale.  

UNDP, through its Sustainable Finance Hub (SFH), supports partners in promoting financing for the Sustainable Development Goals (SDGs).  As an accelerator of the UNDP Strategic Plan, sustainable finance strengthens countries’ ability to mobilize, align and deploy finance at scale for national priorities. UNDP supports international and country level policy reform as a catalyst for system-wide change, stronger policy environments, better-functioning markets and more coherent financing strategies for sustainable development. SFH work is delivered through three interconnected portfolios: 1) Public Finance for the SDGs; 2) Private Finance for the SDGs; and 3) Global & Country Financing Policy Frameworks.

You can visit the Sustainable Finance Hub website (https://sdgfinance.undp.org/) for more information.
 

The incumbent will work under the direct supervision of the Global Head, Financial Policy & Regulatory Affairs, and in close collaboration with other SFH team members. The intern will help reinvent teamwork processes and collaboration methods, leveraging AI and other automation tools to strengthen research, stakeholder engagement, knowledge, and project management. Their work will inform organization-wide thinking on digital innovation in the workplace. 

They will assist with the following duties and responsibilities:

• Create a simple dashboard for team operations (e.g., workload, deadlines, pipeline status, press-review themes) using Excel/Lists/Power BI as appropriate.
• Develop standard templates and prompts for recurring outputs (briefing notes, email drafts, meeting readouts, stakeholder updates, weekly press reviews, data collection for annual reports) to improve consistency and speed.
• Optimize the team knowledge repository (MS Teams / SharePoint structure) to prepare it for AI, ensuring that briefing note writing is efficient and that knowledge products and resources remain well-organized, accessible, and current.
• Automate meeting support: agenda setting, data insights, pre-reads compilation, action-item capture, and post-meeting summaries routed to the right channels.
• Map and prioritize other automation opportunities by documenting key team workflows (intake, drafting, reviews, approvals, reporting) and proposing a backlog ranked by impact/effort. 
• Monitor and report automation benefits (time saved, turnaround times, usage/adoption metrics) and recommend iterative improvements. 
• Ensure compliance and responsible use by incorporating basic data protection/confidentiality guidance into automation and AI-assisted processes. 
• Coordinate with IT/digital focal points to align solutions with available licenses, security constraints, and approved tools.
• Train and onboard colleagues on new workflows via short guides, “how-to” videos/slides, and office hours to support adoption. 
• Assist in the preparation of briefing notes and the development of presentations on workplace digital transformation for senior leadership.

The incumbent may perform other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. 

• Excellent verbal and written communication skills, and good interpersonal skills
• Strong organizational skills
• Ability to work independently, and in an entrepreneurial setting
• Ability to work and deliver under pressure
• Demonstrates and promotes the highest standard of integrity, impartiality, fairness and incorruptibility in all matters affecting his/her work and status.
• Demonstrates a high level of responsibility and professionalism in handling sensitive and confidential information with discretion and integrity.

Eligibility:

Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:

1. Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
2. Be enrolled in the final academic year of a first university degree programme (such as bachelor’sdegree or equivalent);
3. Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation;
4. Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.

Field of study required: economics, finance, business administration, information management, knowledge management, data science/analytics, information systems, computer science, or any related field.

Experience:

• 1 year of relevant experience in research/analytics, knowledge management, or process improvement/automation, gained through coursework, academic research, internships, and/or project work is required.
• Experience (through projects, internships, or university coursework) designing and improving procedures and workflows using digital tools and/or AI-assisted methods is highly desired.
• Familiarity with basic data governance concepts (e.g., access control, versioning, information management practices) through coursework and/or professional experience is an asset.
• Ability to document and map processes and information architecture using diagrams (e.g., Visio, Miro, or equivalent tools) is an asset.

IT skills:

• Proficiency in the use of Microsoft Office Suite (especially Power Automate; Power Apps as an asset) of products is required
• Familiarity with data visualization tools (e.g., Power BI, Tableau, R, etc.) is an asset.
• Basic scripting or querying skills (e.g., Python or R; SQL as an asset) to support data handling and workflow automation is an asset.

Language skills:

• Fluency in written and spoken English is required.

• More information about internship can be found here: https://popp.undp.org/policy-page/internship
• Interns must provide proof of enrolment in health insurance plan
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
• Interns may be given a stipend according to UNDP Internship Policy: the stipend is to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station
• Interns are not staff members and may not represent UNDP in any official capacity.