Income Specialist (Manila Shared Services Centre , PH, 32198)

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The income specialist ensures the accuracy and timely recording of all cash, cash-for-kind and in-kind contributions from institutional donors in REM systems 4D before they are loaded into the ICRC accounting system (Peoplesoft). S/he also makes sure that all contribution records are properly documented from creation to issuance of acknowledgement of receipt and thank you letter.

Accountabilities & functional responsibilities

• Maintain comprehensive and compliant contribution documentation in line with internal guidelines, procedures, and external stakeholder requirements.

• Regularly update and refine procedures for contribution recording, monitoring, and maintenance to improve efficiency and accuracy while minimizing process time.

• Ensure data quality and accuracy of entries in the REM systems 4D, reflecting contract/pledge letter contents and donor requirements.

• Perform and/or review donation reconciliations on a regular basis, initiating corrective actions when discrepancies are identified.

• Monitor and follow up on the timely receipt of donation payments.

• Provide support to colleagues and respond promptly to inquiries related to contributions.

• Safeguard consistency and accuracy of contribution data (hard and soft pledges) within the REM CRM tool 4D.

• Coordinate closely with the Financial Division on matters concerning incoming payments and contributions.

• Create and maintain customer records in PeopleSoft finance software.

• Prepare documentation required for pledge cancellations or adjustments due to changes in pledge value, payments, or other circumstances affecting pledge amounts.

• Verify the accuracy of financial data included in Acknowledgements of Receipt sent to donors.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Head of Resource Mobilization Income Coordinaton

People management responsibilities

No

Scope & impact

• Remit: global.

Relationships

• Internally, collaborates with other REM units, Operations, Finance Division, ICT and with other clients/partners within the organization.
• Externally, interacts with KPMG auditors.

Certifications / Education required

• University degree or equivalent, preferably in Finance, Accounting, Economics or any related field
• Certified Public Accountant (CPA)
• Fluent in English, knowledge of French or any additional language an asset.

Professional experience required

• 3-5 years relevant experience in a relevant field; preferably in accounting, financial analysis, statistics and data quality .
• Working experience with ICRC and other international organization is an advantage
• Excellent knowledge of Excel Microsoft office, and other information systems
• Good knowledge of an ERP accounting system like Oracle-Peoplesoft, SAP, etc.
• Good knowledge of a CRM software (Customer Relationship Management) like 4D, Microsoft Dynamics or Salesforce
• Confirmed experience on accounts receivable accounting is a plus
• Knowledge of Business Intelligence (BI) tools like Tableau, PowerBI or others is an asset
• SharePoint knowledge is an added advantage.