Analyst, Product Eng Serv. Now (Sofia, BG)

Join us as an Analyst ServiceNow Engineer, where you’ll help configure and support IRM, BCM, and compliance modules. You’ll work with senior developers to build workflows, maintain risk and compliance data, and support users across the business. This is a great opportunity to grow quickly and gain hands‑on experience with a leading enterprise platform.

What you will do:

• Support configuration of IRM, BCM, and GRC modules.
• Assist with workflow development and testing for risk, compliance, and continuity processes.
• Help maintain risk registers, control libraries, and compliance records.
• Prepare user guides and training materials.
• Provide first‑line support for GRC questions and issues.
• Test new features and enhancements to ensure they meet requirements.
• Track progress of GRC system updates.
• Follow governance and configuration standards.
• Support audit logging and evidence collection.
• Suggest workflow improvements based on user feedback.
• Assist with other ServiceNow modules when needed.

What you will bring:

• Degree or equivalent experience.
• Familiarity with ServiceNow IRM/BCM/GRC is a plus.
• Basic understanding of risk or compliance frameworks (e.g., ISO 27001, GDPR).
• Experience supporting testing or documentation activities.
• Basic data analysis skills and attention to detail.
• Strong communication and user‑support skills.
• Understanding of ITIL or incident/change processes is an advantage.
• Preferred but not required: ServiceNow CSA, ITIL Foundation.

Why join us:

• Build your career in a high‑impact area working on one of the most widely used enterprise platforms, learning directly from experienced ServiceNow engineers.
• Develop strong technical capabilities through hands‑on exposure to IRM, BCM, GRC, workflow configuration, testing, documentation, and platform governance while supporting real organisational risk and continuity workstreams.
• Grow in a collaborative, learning‑focused team with opportunities for certifications, training, continuous improvement, and responsible platform management.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).   
• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.   

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).