Travel Officer (Reporting And Monitoring)

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

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• • FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• • Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• • Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• • FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
• • All selected candidates will undergo rigorous reference and background checks
• • All applications will be treated with the strictest confidentiality
• • FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Logistics Services Division (CSL) is responsible, inter alia, for ensuring effective and efficient administration and enabling functions to support the Organization's programmes in achieving the Strategic Objectives while meeting the requirements of Members, UN partners and resource partners.

The position is located in the Logistics Services Division (CSL) at FAO headquarters in Rome, Italy.

Reporting Lines

The Travel Officer (Reporting and Monitoring) reports to the Travel and Transportation Officer, Head of the Unit.

Technical Focus

The Travel Officer (Reporting and Monitoring) supports the administration and coordination of travel activities specifically focused on travel programme reporting and data management, testing and development of the Organization's travel system, and supporting the provision of all official travel in accordance with the approved policies and guidelines.

Key Results

Contribute to the efficient and sustainable management of FAOs global travel programme, ensuring high quality data management for adequate oversight, monitoring and reporting capability.

Key Functions

• Supports compliance with the approved travel policy, rules and regulations and/or guidelines, monitors requests for exceptions, and identifies gaps or problem areas for review; revision of policies or guidelines.

• Provides guidance and support to the travel user community on travel policy and systems related matters, personally advising senior staff and official travellers on travel issues, including resolving complex problems and emergencies.

• Contributes to the oversight and reporting on FAO’s global travel programme.

• Generates travel data reports from various sources, verifies data accuracy and consistency for provision of data to internal and external stakeholders (including auditors).

• Identifies requirements for improvements to FAOs travel data and reporting requirements, designs, tests and implements solutions for effective reporting and monitoring of FAOs travel programme.

• Drafts a variety of reports, correspondence and documents on FAOs travel programme activities

• Oversees the maintenance of accurate travel databases, records and process documentation.

• Identifies and investigates technical issues in the travel administrative systems, drafts requirements to resolve issues and implement technical and functional system changes aimed at improving performance, functionality, and quality of data.

• Co-ordinates and conducts travel system quality assurance and testing and liaises with IT for implementation of identified system enchantments and solutions.

• Participates in building capacity and skills within the global user community in travel administration, including the development, coordination and delivery of travel programme and system related training, identification of knowledge gaps and development of training materials.

• Proposes changes to practices intended to increase efficiency and minimize risk, including proposing changes in policies and guidelines, and recommends new ideas to enhance the effectiveness of FAO' travel services.

• Verifies and supervises the processing of invoices for payment from travel agents and other travel service suppliers, against the terms of contract and actual services rendered.

• Performs other duties as required.

Specific Functions

• Extracts and produces travel management information reports and programme analysis for reporting and monitoring of FAOs travel related programmes and travel service providers.

• Develops and enhances data visualization, reporting and monitoring capabilities.

• Supports development of new travel practices and systems.

• Provides guidance and support on the resolution of complex system issues.

• Advises staff on travel policies, entitlements, and procedures.

• Ensures adherence to UN travel policies and procedures.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree (Master's degree or equivalent) in business administration, public administration, data analytics and management, economics, law or other relevant field OR A first-level university degree in combination with two additional years of relevant experience may be accepted in lieu of the advanced university degree.

• Three years of relevant experience in travel systems or programme management, including data reporting and analysis, administration of travel management systems and compliance with UN or international travel policies and procedures

• Working knowledge (proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies

• Results Focus

• Teamwork

• Communication

• Building Effective Relationships

• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions.

• Extent and relevance of experience in administering corporate or organizational travel processes, Enterprise Resource Planning (ERP) or operational systems.

• Extent and relevance of experience and knowledge in data management, including data generation and analysis.

• Extent of knowledge of United Nations Travel rules and regulations is considered an asset.

• Working knowledge (proficiency - level C) of another FAO official language is considered an asset.

• Specialized training and/or certification in travel management is desirable.

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FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

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GENERAL INFORMATION

• Extension of fixed term appointments is based on certification of performance and availability of funds
• FAO reserves the right not to make an appointment.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. 

CONDITIONS OF SERVICE

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: https://commonsystem.org/cp/default.asp
Other benefits, subject to eligibility, include:

• Dependency allowances
• Rental subsidy
• Education grant for children
• Home leave travel
• 30 working days of annual leave per year
• Pension fund entitlements under the UN Joint Staff Pension Fund
• International health insurance; optional life insurance
• Disability protection

FAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce. FAO applies measures in which all staff members contribute equally and in full to the work and development of the Organization. This includes: 

• elements of family-friendly policies
• flexible working arrangements
• standards of conduct.
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HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/. These qualifications should be in alignment with the International Standard Classification of Education (ISCED) mappings. 
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp

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