ICT Associate – Head of ICT Unit

Office/Unit/Project Description   

The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates 

The ICT Associate - Head of ICT Unit will provide leadership and coordination in delivering high-quality ICT services. The role requires strategic planning, infrastructure management, team supervision, and compliance with corporate ICT policies. The ICT Associate - Head of ICT Unit promotes a client-oriented approach and leads ICT support operations for CP and associated offices.

Scope of Work 

Strategic planning and project management: 

• Lead the common premises ICT team and coordinate the implementation of ICT activities and services, ensuring they align with UNDP’s operational needs and standards.

• Coordinate the integration of ICT assets and systems received from UNAMI, ensuring minimal disruption and full alignment with UNDP protocols.

• Oversee the decommissioning and repurposing of ICT infrastructure, ensuring proper asset documentation, labeling, and disposal according to UNDP and UN regulations.

• Develop local ICT budgets, procurement forecasts, and asset management reports for internal tracking and donor reporting. 

Operational management and support: 

• Manage local IT support operations, including helpdesk services, network availability, and end-user support for hardware and software issues.
• Supervise national CP ICT staff and contractors, delegate responsibilities, and ensure team development and performance monitoring.

• Liaise with national service providers, vendors, and partners for procurement, maintenance, and service delivery of ICT-related contracts.\

  Network and Security Management:  

• Work collaboratively with the UNDP ICT Team on all aspects of the common premises network and security management. This includes planning, implementing, and maintaining secure network infrastructure, monitoring network performance, and ensuring compliance with UNDP security policies and standards.  

• Participate in joint efforts to strengthen cybersecurity measures, monitor firewalls, and respond to security incidents.

Security and risk management: 

• Ensure robust ICT security measures are implemented, monitored, and reported in compliance with UNDP policies. 

• Ensure business continuity planning (BCP) and disaster recovery measures are in place and tested. 

IT Project Coordination and Administration: 

• Support IT project work as necessary, including developing proposals and solutions for standard desktop setups and new products. 

• Serve as a focal point for coordination of related activities, such as monitoring or expediting computer applications or systems development projects. 

• Prepare standard terms of reference, process and follow up on administrative actions, and resolve issues related to project implementation (e.g., training, procurement). 

• Provide guidance to new/junior staff and ensure training is received for proper implementation of projects/assignments. 

• Occasionally supervise a team of staff for specific projects. 

Reporting, Documentation, and Strategic Planning:  

• Draft correspondence and communications, including work plan revisions and periodic reports. 

• Keep abreast of developments in the field; perform benchmarking and propose new acquisitions. 

• Ensure proper documentation of technical tasks, service records, and infrastructure diagrams.

 Financial and billing management: 

• Calculates and complies cost estimates and projected budget requirements and assists in preparation of budget and audit reports. 

• Assesses and evaluates costs of all services received, and provides reports as required, on cost trends and variations in the billing of all services being utilized. 

• Follows up on outstanding payments and recovery of charges. 

• Maintains electronic records of all expenditures for commercial communications of the compounds and provides this information on a regular basis. 

The incumbent shall perform other duties within their functional profile, as deemed necessary, for the efficient functioning of the of the CP and the Organization.  

Institutional Arrangement 

The ICT Associate - Head of ICT Unit will report directly to the Operations Specialist - CP. The incumbent will lead a national ICT team of the CP Unit and work in close coordination with UNDP ICT Unit, regional offices, global ICT support teams, and partner agencies.