Protection Caseworker, AVR Component 2

Description

Under the overall supervision of the Chief of Mission, and direct supervision of the Protection & Liaison 
Officer, the Protection Caseworker will have the following duties and responsibilities:

Responsibilities

• Conduct individual protection screening of migrants upon arrival, in line with standard institutional 
  tools, identifying vulnerabilities and protection risks (including survivors of GBV and human trafficking, 
  children at risk, including unaccompanied and separated, individuals with serious health conditions and 
  psychosocial support needs), documenting needs, and preparing individualized case plans.

• Provide case management services and assistance: follow up on cases, ensure delivery of post?arrival services, voluntary return, monitor progress, coordinate referrals to specialized services, 
  including legal, health, psychosocial, family tracing, GBV, as needed, and ensure continuity of 
  assistance.

• Assist in the implementation of safe and dignified post-arrival assistance, ensuring privacy, 
  confidentiality, and informed consent; support with documentation and coordination with 
  relevant authorities (e.g., consular, migration, local government).

• Support communication with beneficiaries: explain available assistance, ensure clear, culturally, 
  age, and linguistically appropriate messaging.

• Undertake duty travel within the Caribbean to support AVR/Case management-related 
  operations when necessary.

• Maintain accurate data collection and case notes in IOM’s case management systems (such as 
  MiMOSA or other approved tools), ensuring data protection and confidentiality standards are 
  met.

• Coordinate with Protection Coordinator and other operational staff (health, psychosocial, 
  logistics) to ensure service provision is timely and that operational constraints or gaps are 
  identified and escalated.

• At the request of the Protection Coordinator, participate in protection coordination forums at 
  the local level; collaborate with partners (NGOs, UN agencies, government) to enhance referral 
  networks and services.

• Assist in preparing reports, summaries, outcomes of case work, and contribute to protection 
  assessments, lessons learned, and monitoring of protection-related project indicators as required 
  by the programme.

• Carry out duty travel as required for field visits, monitoring of services, or partner organization 
  sites.

• Perform other duties as may be assigned by the Protection Coordinator or Senior Return 
  Specialist related to AVR protection activities.

Qualifications

EDUCATION

• Master’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field 
  from an accredited academic institution with two years of relevant professional experience; or,

• Bachelor’s degree in the above fields with four years of relevant professional experience.

EXPERIENCE

• Experience in protection case management (including for survivors GBV and human trafficking, 
  children at risk) in humanitarian or migration contexts.

• Experience working with vulnerable persons, ideally including returnees or deported migrants, 
  who have complex needs.

• Experience with referrals and coordination with local protection actors, NGOs, or government 
  services.

• Experience working in programs that include a movement operations component is an advantage. 
• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and 
  reintegration programs, is preferred. 

SKILLS

• Knowledge of IOM and Inter-agency protection standards and operational guidelines, including 
  IOM Case Management Guidelines. Knowledge of human rights and international migration law is 
  an asset.

• Knowledge of MiMOSA is a strong asset.

• Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex 
  needs, and proven ability to establish and maintain effective working relationships with people of 
  diverse cultural and national backgrounds.

• Strong interpersonal and teamwork skills.
• Ability to deliver assistance in challenging conditions; adaptability and good judgment.
• Good written and verbal communication skills; ability to prepare case notes and reports.
• Proficiency in MS Office (Word, Excel), tools used for case management.