Contracts & Administration Officer (Manila Shared Services Centre , PH, 32392)

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Contracts & Administration officer provides support and administrative services which has a direct impact on the operational response of the organization.

Within the Deployment Service Group, the Contracts & Admin Officer is responsible in (re)hiring, preparing the contractual documents, and determination of social and health insurances applicable to the employee.

To this end, they are responsible in coordinating with all other actors involved in the deployment process.

They ensure consistency of their service delivery in line with the defined service level agreement and in accordance with ICRC policies and Swiss Labour laws.

Accountabilities & functional responsibilities

Operational Support

• Supports the Team Leader in daily operations through case management and provides expertise in resolving issues that require further assessment against established processes and policies
• Supports the Team Leader in projects by contributing to impact analysis of changes on procedures and current ways of working
• In charge of coordinating the requirements and activities needed in hiring and benefits management with all stakeholders involved (Talent Manager, HR Manager, GenCare, Payroll, Employees)
• Identifies and utilizes appropriate escalation and communication channels while independently collaborating with Subject-Matter Experts
• Takes charge of the workload distribution

Deployment Management

• Verifies the accuracy and completeness of employee data (personal information, contracts, and assignment details, etc.) before hiring
• Ensures the accuracy and feasibility of the beginning of mission hiring through the precise and timely completion of contract file analysis
• Hires HQ and Field mobile employee based on job requisition, position, and assignment details provided by the Talent Manager and/or HQ HR Manager using HRIS tool (SuccessFactors)
• Amends and/or extends contract and assignment details upon the request of the Talent Manager and/or HQ HR Manager
• Enters Stand-by position upon the request of the Talent Manager and/or HQ HR Manager
• Drafts and sends contract of employment to employee along with copies of Code of Conduct, Collective Staff Agreement among others
• Drafts and sends assignment confirmation for Headquarters and Field assignments, contract amendments, contract extensions as well as Undertakings for Staff Seconded to the ICRC (National Societies)
• Collects required information in order to determine the applicable social insurance, health insurance and other benefits based on employee profile for every new assignment of HQ and Field mobile employees in compliance with applicable policies
• Sends hiring documents and information to employee including templates and forms related to social insurance, health insurance, bank account, emergency contact, etc.
• Enters data in the payroll software (Strategic) and HRIS tool (SuccessFactors) relating to social insurance, health insurance, pension fund, marital status, family members, emergency contact, etc.

Information Management and HR Data Quality Control

• Ensures quality of global HR data by coordinating with delegations and HRIS on the necessary corrective actions in a timely manner
• Ensures that all stakeholders are informed of the status of the deployment and coordinate relevant information about contracts, health insurances, and social insurances

Customer Support

• Responds to complex questions received from employees and other HR functions about contractual documents, social insurance, health insurance and other benefits linked to the contract and assignment in consultation with various Subject-Matter-Experts

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

People management responsibilities

No

Scope & impact

• In Global Hub Manila, provides administrative services to 3,700 staff under Geneva contract.
• In the field, operates in a complex environment with 500 and more employees.

Relationships

• Internally, in Global Hub Manila, interacts with staff who encounter administrative issues, fellow members of the HR administration team at, and the HR Administration Specialists at headquarters. In the field, interacts with HR Officers and HR Assistants in the Delegation and sub-sites
• Externally, may have relationships with external contacts.

Professional experience required

• Bachelor’s degree in HR / business administration
• At least 2 years’ experience working within an HR Administration/Contracts team with knowledge of administrative aspects related to contractual obligations and contracts
• Excellent verbal and written communication skills in English; can speak in French is considered an advantage.
• Excellent computer literacy (Excel, Word)
• Great attention to detail and has the ability to excel in a challenging and new environment
• Exceptional customer service orientation: ability to apply, implement and enforce a defined framework, deal with the requests of employees, and other stakeholders while ensuring to maintain an open and engaging communication.
• Experience using and knowledge of HR Information 
• Amenability to work in Makati, Philippines

Call for interest

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
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Deadline of Application: 22 May 2026
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
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Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.