Data & Analytics Officer (Manila Shared Services Centre , PH, 32455)

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Data & Analytics Officer will support and monitor data management processes within the Logistics Division to enable evidence-based decisions and improvements in data entry, quality, support and analytics.

S/he interacts with application users within the Logistics Division, business owners (BPO), subject matter experts (SME), counterparts from other divisions and requesters of unit’s service.

Accountabilities & functional responsibilities

Business Intelligence (BI)

• Promote, monitor and support/coach users of dashboard(s)
• Create/Maintain supporting documentation
• Consolidate requests to prepare dashboard(s) evolutions
• Forward issues related to software use or master data to appropriate counterparts

Reports

• Review requests for reports or data extracts, clarify with requester when needed and deliver as per scope, format and agreed deadline
• Generate and review donor’s reports as per REM counterparts’ requirements. Format documents accordingly, review data and figures as to the accuracy of cost vs. quantity and coherent of weight vs. item code and description.

Data Quality Monitoring (DQM)

• Conduct routine data validation, cleaning, and verification exercises 
• Update DQM documentation as per new cases encountered
• Identify potential data quality issues, participate to investigation and develop DQM documentation
• Develop and maintain DQM tools
• Liaise with counterparts for root cause(s) solving

Specific activities

• When in charge of a specific activity, perform tasks autonomously and pro-actively
• Maintain the activity documentation
• Maintain the related tools updated
• Cross-team collaboration

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Data & Analytics Manager 1
• Data & Analytics Manager 2

People management responsibilities

No

Scope & impact

• Remit: multiple countries, global

Relationships

• Internally, interacts with users, business process owners and heads of programmes in HQ and coordinators in the field.
• No external relationships.

Certifications / Education required

• University degree in Economics, Business and Technical sciences background
• Working experience in developing reports with Microsoft Fabric and Power BI
• Working knowledge of SQL language and SQL databases, certification is an asset
• Certified training in Business Intelligence software (Preferably MS Fabric & Power BI)
• Very good command of English; proficiency in additional languages is considered an asset.
• Excellent communication skills, both verbal and written

Professional experience required

• Typically 3–5 years’ overall professional experience.
• Minimum 2 years’ experience in a similar field.
• Experience in supply chain processes in large companies using an ERP
• Strong history of continuous education and proven drive to increase skill set
• Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
• Very good analytical skills, able to work in teams as well as independently